Connected Services

‌‌Seamless Connectivity – Instant Support.

With Mpac’s connected services, your packaging machines link directly to our expert support team to diagnose issues, resolve faults and even recommend performance improvements – with no on-site engineer required.

 

Connected
Services Include

Remote Service Support

‌Get step by step troubleshooting via phone, video call or chat – right when issues occur.

Remote Connection

Secure Remote Connection

‌A secure VPN-like link provides safe, reliable access to your machines while safeguarding your data.

Spares Management

Smart Spares Management

‌Recommendation and provision of spare parts via an easy access, intuitive online service.

Remote SAT

Remote Site Acceptance Testing (SAT)

‌Perform fast, efficient site acceptance testing remotely – no travel time or on-site scheduling required.

Remote Performance Monitoring

‌Performance Monitoring & Analytics

‌Continuous remote machine monitoring lets us flag pre-emptive alerts and recommend upgrades for greater Overall Equipment Effectiveness (OEE)

Connected
Services Benefits

  • Keep your downtime, down

    • We review your problems remotely in minutes, so you can spend less time waiting and more time getting back up and running.

  • The right diagnosis, the right people

    • Remote troubleshooting allows us to accurately identify the root-cause of any issue. If on-site engineer support is subsequently needed, we can select the right specialists to visit your site for a quick resolution, so you get back to firing on full cylinders.

  • Helping you excel

    • With remote access to the machine, we can proactively monitor and suggest improvements, focussing on upward OEE figures.

GET CONNECTED TODAY.

Upgrade your service experience and ensure your production never skips a beat.

Benefit: What you Gain
Minimal Downtime We remote-diagnose faults in minutes
Fast, Accurate Resolutions Expert troubleshooting helps decide if a site visit is needed
Boosted OEE Continuous monitoring means proactive improvements, not reactive fixes
Agility & Performance Stay ahead of production challenges with real-time insights